TicketFast

AI support bot for DiscordAnswers from your docs. Staff for the rest.

TicketFast's AI agent replies to tickets and FAQ questions with what your server already knows, and calls in your team when it can't help.

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Premium€20 per server per month, or €200 a year

ticket-0213

maya.builds21:18

My launcher gets stuck on “Verifying files” after the update. Already reinstalled it twice.
@maya.buildsMy launcher gets stuck on “Verifying files” after the update. Already reinstalled it twice.

TicketFastApp21:18

Hi Maya! That's the cache from the old version. Reinstalling keeps it, so it has to go by hand:
  1. Close the launcher fully, including the tray icon.
  2. Delete %appdata%/CobaltPeak/cache
  3. Start the launcher and pick Repair.

If it still gets stuck, say so and I'll bring in the team.

maya.builds21:20

That did it, thank you! 🙌

Teach it once, in the dashboard.

  1. Step 1

    Add your knowledge

    Upload Markdown, text, PDF, HTML or Word files, or add your website and let TicketFast read its pages. Crawl it again whenever your docs change.

  2. Step 2

    Write instructions

    Tell it what to ask first and what to leave to staff, per category. Pick a personality: professional, friendly, direct or one you write yourself.

  3. Step 3

    Turn on replies

    Switch on Reply automatically for a category. The AI answers as soon as a member writes, and calls in staff when it can't solve the issue.

Answers before there's a ticket.

Pick an FAQ channel and members can ask there. TicketFast answers from the same knowledge, so a quick question never has to become a ticket. Add instructions to set the tone or say what to leave to staff.

faq

jonas.exe09:41

Can I move my saves to a new PC?
@jonas.exeCan I move my saves to a new PC?

TicketFastApp09:41

Yes. Saves sync to your account: sign in on the new PC and pick Restore from cloud on the launcher's start screen.

Your team stays in charge.

Hands off to staff

When the AI can't solve an issue, it calls your staff into the ticket. Turn Call staff off if members should only talk with the AI.

Learns from your team

With Learn from tickets on, the AI remembers how staff solved the tickets it couldn't. Delete any memory that's wrong.

Drafts replies on request

Staff can run /ai in any ticket to have the AI write a reply for them.

Sorts tickets

Recategorize moves a ticket to the category that fits it better, so it reaches the right team.

Frequently asked questions

Everything you might want to know before inviting TicketFast to your server.

Still stuck?Ask us in the support server

Ready when you are.

Invite TicketFast, build your first panel, and give your staff their evenings back. It's free forever, and setup only takes a few minutes.

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